Do you provide medical treatment or advice?
No. I help with logistics around a visit: appointments, documents, interpretation, travel and accommodation. Diagnosis, treatment choices and medical records stay entirely between you and the licensed medical institution. I never promise an outcome or a cure.
Is this a travel package or a tour agency?
No packaged tours are sold here. I assist with planning and coordination on your behalf, and you book and pay the actual providers. If your plan later requires a licensed travel operator, I will tell you before we start.
Can you help with a visa or invitation letter?
I can explain the process and help you organise documents. Where local rules require a registered intermediary for paid visa or entry assistance, I will say so explicitly and only work within what is permitted. Please confirm your own visa requirements with the Chinese embassy or consulate.
How much does it cost?
It depends on the scope. After your first message I send a fixed quote in writing — no hourly surprises. Third-party costs (hospital fees, hotels, flights, transport) are always paid by you to the provider, never marked up by me.
Which cities and languages?
I am based in Shanghai and work with a small network of interpreters and local contacts in a few other cities on request. Day-to-day support is in English; interpreters for other languages can be arranged with notice.
What if something urgent happens while I'm in China?
Message me on WhatsApp and I'll help you navigate the next step, including finding the right local service. For a medical emergency, call 120 (ambulance) or go directly to an emergency department — my service is not an emergency or medical response service.
Do I need a visa to visit China?
Visa requirements depend on your nationality, the purpose and the length of your stay. China has visa-free entry arrangements for some nationalities and visa-free transit schemes at eligible ports, but the rules, eligible ports and stay lengths change, so confirm your own case with the Chinese embassy or consulate or the National Immigration Administration before you book. I can explain the process and help you organise documents, but I do not decide eligibility or issue invitations.
Can I pay with my foreign bank card in China?
Large hotels, airports and some international chains accept foreign cards, but everyday payments usually run on Alipay or WeChat Pay linked to an international card, or on cash. I send a short, current setup guide before you travel plus a card-and-cash fallback plan, and I re-check the steps close to your arrival date because the rules do change.
Will my usual apps and websites work in mainland China?
Some overseas websites and apps are not directly reachable from mainland China without a roaming or other lawful connection. Plan ahead: keep a roaming or eSIM data option that works for you, install local maps, ride-hailing and payment apps before you fly, and save key addresses in Chinese. I cover this in your arrival checklist.
How far in advance should I contact you?
For a hospital visit, two to four weeks is comfortable because appointments, interpreters and records take time. For arrival-day help, a few days can be enough. If your dates are already close, still write — I'll tell you honestly what is realistic.
Do you take commission from hospitals, hotels or tour operators?
No. I charge a fixed coordination fee quoted in writing before you commit. Hospital bills, hotels, transport and tickets are paid by you directly to the provider at their price, never marked up by me.